Terms of Service

Last updated: 11 October 2026

Welcome to Festive Furball. These Terms of Service govern your use of our website and your purchase of products from Festive Furball.

By using our website or placing an order, you agree to these Terms of Service.

1. About Festive Furball

Festive Furball is an online store offering festive products and accessories for pets.

Throughout these Terms, "Festive Furball", "we", "us" and "our" refer to Festive Furball.

"You" and "your" refer to the person using our website or purchasing our products.

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other product information are accurate.

However, colours and the appearance of products may vary slightly depending on your device, screen settings, lighting and the manufacturing of individual products.

Product availability may change without notice.

We reserve the right to correct errors, inaccuracies or omissions in product information, including pricing and availability.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to accept or decline an order where reasonably necessary, including where a product is unavailable, there is an obvious pricing or listing error, or we reasonably suspect fraudulent or unauthorised activity.

If we need to cancel an order after payment has been made, we will provide an appropriate refund for the amount paid for the cancelled order.

4. Prices and Payment

All prices displayed on our website are in the currency shown at checkout.

You are responsible for providing accurate billing, payment and delivery information.

Payment must be successfully received before an order can be processed.

We may change product prices at any time. A price change will not affect an order that has already been accepted and paid for, except where an obvious pricing error needs to be corrected.

5. Shipping and Delivery

We ship orders to the locations and using the shipping methods available at checkout.

Delivery estimates are estimates only and are not guaranteed delivery dates.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays, peak periods and other unforeseen events.

You are responsible for providing a complete and accurate delivery address.

Our shipping practices and additional information are set out in our Shipping Policy.

6. Returns, Refunds and Replacements

Our RRR Policy — Returns, Refunds & Replacements forms part of these Terms of Service.

Our RRR Policy explains how we handle voluntary change-of-mind returns, damaged or faulty products, incorrect items, refunds and replacements.

Nothing in our RRR Policy or these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Where the law gives you a right to a remedy, that right applies regardless of any voluntary return conditions described in our RRR Policy.

7. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product does not meet a consumer guarantee, you may be entitled to a remedy depending on the circumstances.

8. Website Use

You agree to use our website lawfully and not to:

• Use the website for unlawful, fraudulent or malicious purposes.
• Attempt to gain unauthorised access to our website or systems.
• Interfere with the operation or security of our website.
• Use automated systems to access or collect information from our website in a manner that could harm or interfere with our services.
• Submit false, misleading or fraudulent information.

We may restrict or terminate access to our website where reasonably necessary to protect our business, customers or website.

9. Intellectual Property

Unless otherwise stated, the content of the Festive Furball website, including text, graphics, photographs, logos, branding, product imagery and other materials, is owned by or licensed to Festive Furball.

You may not reproduce, copy, modify, distribute or commercially exploit our website content without our prior written permission, except where permitted by law.

10. Third-Party Services

We may use third-party services and suppliers to operate our store, process payments, fulfil orders, provide shipping services and perform other business functions.

Where appropriate, third-party services may have their own terms and policies.

Our use of third-party services does not remove or reduce any rights you have against Festive Furball under applicable Australian law.

11. Website Availability

We aim to keep our website available and operating properly, but we do not guarantee that the website will always be uninterrupted, error-free or available.

We may temporarily suspend or modify the website for maintenance, updates, security reasons or other operational purposes.

12. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any liability, right or remedy that cannot lawfully be excluded, restricted or modified.

To the maximum extent permitted by law, Festive Furball is not responsible for loss or damage arising from circumstances beyond our reasonable control.

Nothing in this section affects your rights under the Australian Consumer Law.

13. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on our website with the updated date.

Changes will not retrospectively alter rights or obligations that have already arisen unless required or permitted by law.

14. Governing Law

These Terms are governed by the laws of Australia and, where applicable, the laws of the state or territory in which Festive Furball operates.

Any dispute will be subject to the applicable courts and laws of Australia.

15. Contact Us

If you have a question about these Terms, an order, a product or our policies, please contact Festive Furball through our website's contact information.

For returns, refunds or replacements, please refer to our RRR Policy — Returns, Refunds & Replacements.